The Elmira Water Board will be getting a new payment website and automated telephone number.
Beginning November 9, 2021 you can click on “Pay my Bill” (above) to go to the new payment website. The new payment phone number will be 1-888-910-7307.
We apologize for the inconvenience, but you will be required to create a new login with the new system even if you currently have an online profile created. However; in the new system, you will be able to link multiple accounts under one login.
You will need your account number and CID number in order to create your account. This information will be included on all bills mailed out after November 9th. If you are currently enrolled in automatic payments or electronic billing, an email will be sent from firstname.lastname@example.org giving you the detailed information you will need to create a new account.
In the event of an after-hours emergency please call the Filtration Plant at 607-732-2277. Please note we are closed all major Holidays. For additional contact information see the "contact information" tab.
261 West Water Street, Elmira, New York 14901, United States
09:00 am – 04:00 pm
The Elmira Water Board maintains more than 225 miles of water mains; delivering over 7 million gallons of water every day to Elmira, Elmira Heights, and portions of the towns of Elmira, Horseheads and Southport. More than 2 billion gallons of water a year are pumped through various iron, copper, cement & plastic pipes to more than 54,000 people. The Elmira Water Board, with treatment and distribution facilities throughout Chemung County, also services 1,253 fire hydrants.
The Elmira Water Board has two sources of water supply: surface water & ground water. The surface water sources are the Chemung River & the Hoffman Creek Reservoir. The ground water sources are the Foster Island Wells & the Hudson Street Wells.
The treatment process starts by blending the two sources of water supply during transmission to the coagulation basin. Chemicals are then added to the water in order to remove particles & adjust the pH. Over a six hour detention time, the processes of coagulation & sedimentation occurs & chlorine is added.
After settling, the decant water flows into the treatment plant for filtration. The water circulates through 12 inches of filter sand & 18 inches of anthracite coal for final polishing. The filtered water is then post chlorinated & fluoride is added to reduce tooth decay.
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