Elmira Water Board

Elmira Water BoardElmira Water BoardElmira Water Board
  • pay your bill
  • contact us
  • Service Line Information
  • Annual Hydrant Flushing
  • about ewb
  • Job Openings
  • Bids
    • 2025 Annual Bids
    • Well Redevelopment
    • Public Work Registry
  • Rates & Fees
    • Water Rates
    • Fire Protection Rates
    • Customer Fees
    • Billing Dates & Map
  • Reports
    • 2024 Annual Water Quality
    • Recent Analytical Results
    • 2023 Annual Report
  • FAQ's
    • Why Don't I Have Water?
    • Billing & Collection FAQs
    • General Questions
    • Frozen Meter FAQ's
    • Water Conservation
  • Additional Info
    • Board Meeting Schedule
    • FOIL Requests
  • Backflow Prevention
  • About
  • More
    • pay your bill
    • contact us
    • Service Line Information
    • Annual Hydrant Flushing
    • about ewb
    • Job Openings
    • Bids
      • 2025 Annual Bids
      • Well Redevelopment
      • Public Work Registry
    • Rates & Fees
      • Water Rates
      • Fire Protection Rates
      • Customer Fees
      • Billing Dates & Map
    • Reports
      • 2024 Annual Water Quality
      • Recent Analytical Results
      • 2023 Annual Report
    • FAQ's
      • Why Don't I Have Water?
      • Billing & Collection FAQs
      • General Questions
      • Frozen Meter FAQ's
      • Water Conservation
    • Additional Info
      • Board Meeting Schedule
      • FOIL Requests
    • Backflow Prevention
    • About

Elmira Water Board

Elmira Water BoardElmira Water BoardElmira Water Board
  • pay your bill
  • contact us
  • Service Line Information
  • Annual Hydrant Flushing
  • about ewb
  • Job Openings
  • Bids
    • 2025 Annual Bids
    • Well Redevelopment
    • Public Work Registry
  • Rates & Fees
    • Water Rates
    • Fire Protection Rates
    • Customer Fees
    • Billing Dates & Map
  • Reports
    • 2024 Annual Water Quality
    • Recent Analytical Results
    • 2023 Annual Report
  • FAQ's
    • Why Don't I Have Water?
    • Billing & Collection FAQs
    • General Questions
    • Frozen Meter FAQ's
    • Water Conservation
  • Additional Info
    • Board Meeting Schedule
    • FOIL Requests
  • Backflow Prevention
  • About

Did you receive a text message from Elmira Water?

We were recently informed by our billing software vendor that they would be sending a mass text message to all phone numbers (inactive and active accounts) in our billing system so they could be in compliance with the guidelines of 10DLC regulations. For customers currently enrolled in receiving SMS messaging, you would only reply STOP if you would like to opt out. For any customer who is not currently enrolled in SMS Messages (this includes all inactive customers), you can simply ignore the message or reply YES to enroll or STOP to deny. If you have any questions, please call our office at 607-733-9179.  These texts were sent out Monday, March 24th. We apologize for any inconvenience this may have caused.

Elmira Water Board Billing and Account Management

Set Up Recurring Payments

This option gives you the ability to schedule payments and have them be automatically deducted from your designated checking, savings, or credit card account.  For automatic withdrawals, the payment will be deducted on the due date and a confirmation e-mail will be sent to the e-mail on file. 

register for autopay

One Time Payment

 Pay your bill without creating an account. 







Checkout with Quick Pay

Manage Your Account

Manage Your Account

Manage your account or get started today. All you need is your account number and CID from your bill to register. 





Manage account

Pay by Phone

Pay by Phone

Manage Your Account

You can now pay your bill by phone by calling: 1-888-910-7307 

Questions

Pay by Phone

Questions

Please call our office at 607-733-9179 between the hours of 8:30am and 4pm, Mon through Fri with any questions. Thank You 

Having Trouble Paying Your Past Due Balance?

Local charities/programs, including the Department of Social Services and EOP (Economic Opportunity Program), may be able to assist in paying your bill.


Below is contact information for the above mentioned programs/charities:

  • Chemung County Department of Social Services: 607-737-5302
  • Anita Lewis @ EOP: alewis@cseop.org or 607-734-6174 ext. 232

Safeguard New York promotes the "See Something, Say Something" campaign, encouraging New Yorkers to get involved in the fight against terrorism. Please remain alert and report any suspicious activities. State residents should call the toll-free statewide Terrorism Tips Hotline; all calls remain confidential. You can also report a tip online by going to: https://www.dhses.ny.gov/form/terrorism-tips-online-submission

Privacy Policy

 

Privacy Policy for SMS Notifications

Last Updated: 5/15/2024

Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS service. We are committed to protecting your personal information and your right to privacy.

Information Collection

When you use our SMS service, we may collect the following information:

  • Personal Information: Includes your phone number and any other information you choose to provide.
  • Message Content: The content of the messages you send and receive.
  • Usage Data: Information such as the date and time of messages sent and received.

Use of Information

The information we collect is used for the following purposes:

  • To provide and maintain our SMS service.
  • To monitor the usage of our service.
  • To detect, prevent, and address technical issues.

Data Sharing and Disclosure

We will not sell or share your mobile number with third parties. We may share your information in the following situations:

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

User Rights and Choices

You have the right to access, update, or delete the information we have on you. If you wish to exercise these rights, please contact us at the details provided below.

Children’s Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected such information, we take steps to remove that information from our servers.

Changes to the Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. (See Contact Us page for more information)

Mobile Terms & Conditions

 

Mobile Terms & Conditions

Effective Date: May 1st, 2024

CONSUMER OPT-IN

Text Messaging is a standard-rate one-off (1msg/request) and subscription alert service focused on providing users with 2-way communication, support, news, and billing information through SMS & MMS messages, alerts, polls, and content. Message and data rates may apply.

You understand that you do not have to sign up for this program in order to receive services and your consent is not a condition of use of services.

By signing up for the subscription alert service you agree to receive automated text messages.

You will not receive any unsolicited messages from our texting number.

The service is not intended for children under 13, and information will not knowingly be collected from children under the age of 13.

HELP: To get help, you may send or reply 'HELP' to the texting number

Opt-Out: You can cancel your receipt of the service by sending 'STOP', 'QUIT', 'END', 'CANCEL', 'UNSUBSCRIBE', 'STOP ALL' to any text message you.

CONSUMER FEES

Our service never charges consumers to 'receive' or 'reply to' text messages. However, depending on your mobile service plan, message & dates rates may apply.

CARRIERS SUPPORTED

Alltel, Boost, AT&T, Nextel, Sprint, T-Mobile, Verizon Wireless, Virgin Mobile US, ACS Wireless, All West Wireless, Amerilink Wireless, Arch Wireless, Bluegrass, Cellcom, Cellular One, C-Spire, Centennial, Central Wireless, Cincinnati Bell, Cox Communications, Cricket, CTC Telecom, Dobson Cellular, ECIT, Edge Wireless, FMTC, Immix, Inland Cellular, Illinois Valley Cellular, Iowa Wireless, Metrocall US, Mid-text Cellular, Midwest Wireless, NNTC, North Coast PCS, Ntelos, Pocket Wireless, Revol, Rural Cell, Qwest Wireless, Silverstar, Southwestern Bell, Suncorn, West Central Wireless.
* Sprint does not support standard rate video
* Boost, VMU, & Nextel do not support MMS services

WARRANTY

Sender will not be liable for any delays in the receipt of any SMS messages connected with this program. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.

Copyright © 2022 Elmira Water Board - All Rights Reserved.

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