Water Off Due To Non-Payment
What to do if your bill is past due:
If your service becomes interrupted due to non-payment a $75.00 Interruption of Service Fee is added to your account and must be paid in-full, along with all past due charges, before service is restored.
Payment must be made via debit, credit, cash or money order (no personal checks). Service will only be restored during business hours.
You can pay your bill via:
- Phone - by calling (888) 910-7307 [please have your account number & CID number, both located on your bill, available.]
- Web
- In person at 261 W. Water Street, Elmira NY
Once your payment has been made please contact the main office at (607) 733-9179 during business hours in order to have service restored.
What to do if someone else's bill is past due:
When two or more accounts are supplied with water through one service pipe, under control of one curb stop, the Board reserves the right to apply its shut off regulations to the joint service line. If this applies to you the Water Board will send notification prior to shut-off to all impacted parties.
If you have any questions / concerns related to this please call customer service at (607) 733-9179.
Water Off Due To Work Being Performed
Elmira Water Board Performing Work
Our maintenance crews are responsible for the ongoing repair, upgrade & operation of our water distribution system. This work may be planned or unplanned (due to emergencies). We do our best to notify all customers that we believe will be impacted by a shut down.
If you have questions or concerns regarding work in your area please call the main office at (607) 733-9179 or the maintenance department at (607) 737-8854.
Work Performed on the Customer Side
The customer is responsible for the service line from the curb stop (at the street) into the house and all valving and piping inside the home. Your service may be shut-off for repairs on the customer owned service line or internal plumbing.
If you are a tenant please direct all questions regarding these repairs to the owner.