Elmira Water Board Billing and Account Management

Last Updated: 5/15/2024

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS service. We are committed to protecting your personal information and your right to privacy.

When you use our SMS service, we may collect the following information:

• Personal Information: Includes your phone number and any other information you choose to provide.
• Message Content: The content of the messages you send and receive.
• Usage Data: Information such as the date and time of messages sent and received.

The information we collect is used for the following purposes:

• To provide and maintain our SMS service.
• To monitor the usage of our service.
• To detect, prevent, and address technical issues.

We will not sell or share your mobile number with third parties. We may share your information in the following situations:

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We implement a variety of security measures to maintain the safety of your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

You have the right to access, update, or delete the information we have on you. If you wish to exercise these rights, please contact us at the details provided below.

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected such information, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. (See Contact Us page for more information)

Effective Date: May 1st, 2024

Text Messaging is a standard-rate one-off (1msg/request) and subscription alert service focused on providing users with 2-way communication, support, news, and billing information through SMS & MMS messages, alerts, polls, and content. Message and data rates may apply.

You understand that you do not have to sign up for this program in order to receive services and your consent is not a condition of use of services.

By signing up for the subscription alert service you agree to receive automated text messages.

You will not receive any unsolicited messages from our texting number.

The service is not intended for children under 13, and information will not knowingly be collected from children under the age of 13.

HELP: To get help, you may send or reply 'HELP' to the texting number

Opt-Out: You can cancel your receipt of the service by sending 'STOP', 'QUIT', 'END', 'CANCEL', 'UNSUBSCRIBE', 'STOP ALL' to any text message you.

Our service never charges consumers to 'receive' or 'reply to' text messages. However, depending on your mobile service plan, message & dates rates may apply.

Alltel, Boost, AT&T, Nextel, Sprint, T-Mobile, Verizon Wireless, Virgin Mobile US, ACS Wireless, All West Wireless, Amerilink Wireless, Arch Wireless, Bluegrass, Cellcom, Cellular One, C-Spire, Centennial, Central Wireless, Cincinnati Bell, Cox Communications, Cricket, CTC Telecom, Dobson Cellular, ECIT, Edge Wireless, FMTC, Immix, Inland Cellular, Illinois Valley Cellular, Iowa Wireless, Metrocall US, Mid-text Cellular, Midwest Wireless, NNTC, North Coast PCS, Ntelos, Pocket Wireless, Revol, Rural Cell, Qwest Wireless, Silverstar, Southwestern Bell, Suncorn, West Central Wireless.
* Sprint does not support standard rate video
* Boost, VMU, & Nextel do not support MMS services

Sender will not be liable for any delays in the receipt of any SMS messages connected with this program. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.