NYS State of Emergency ends June 24, 2021

On Wednesday, June 23, 2021 Governor Andrew M. Cuomo announced that New York will end the state disaster emergency declared on March 7, 2020. If your account is past due see below and contact our office at 607-733-9179 to discuss your account. Office hours are 9am to 4pm Monday - Friday. 

• Effective March 17, 2020, Governor Cuomo signed a moratorium that prevents municipalities and utilities from interrupting service provided to residents and small businesses for non-payment during the COVID-19 State of Emergency and provides certain stipulations for interrupting service once the State of Emergency has ended. The Elmira Water Board has been operating under these guidelines since that date.

• Now that the state of emergency has been lifted, you may qualify for an additional 180-day extension on your past due charges. If you have experienced a financial difficulty due to the COVID-19 State of Emergency please contact our office to discuss your options. Please note that you may be required to provide information supporting your financial hardship during the pandemic. 

• This moratorium did not eliminate your obligation to pay all past due charges IN FULL. We are encouraging all customers with a past due balance to contact us immediately in order to prevent a future interruption of service. Once the service becomes interrupted, we will require payment IN FULL in order to restore service.

• The Elmira Water Board Rules and Regulations Section 2.5 defines a “customer” as “the owner or agent of the owner of a premise who is legally responsible for payment of charges or other facilities and services furnished by the Board. The agent of the owner will be a person or organization possessing the legal authority to act on behalf of the owner. Under no circumstances will the terms occupant, lessee, tenant, or resident be defined as the agent of the owner.” If you are a tenant, we recommend you contact the deeded owner or property manager.