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Water is metered in cubic feet
One unit is 100 cubic feet which equals 748 gallons


Residential/Commercial Water Rates - Billed Bi-Monthly
Effective for all billings on or after January 01, 2018
in units of 100 cubic feet
Inside City of Elmira $4.46
Town of Elmira $5.95
Town of Horseheads $5.85
Town of Southport $5.76
Village of Elmira Heights:
located in Town of Elmira
located in Town of Horseheads

$5.95
$5.85
Minimum Bill - 6 Units = 4,500 gallons

Industrial/Institutional Water Rates - Billed Monthly
Effective for all billings on or after January 01, 2018
in units of 100 cubic feet
Inside City of Elmira $3.48
Town of Elmira $4.20
Town of Horseheads $4.27
Town of Southport $4.20
Minimum Bill - 10 Units = 7,500 gallons

Wholesale Water Rate $0.99
in units of 100 cubic feet

Private Fire Protection
With 3" or smaller service
4" service
6" service
8" service
10" service
12" service
$14.00 per quarter
24.00 per quarter
34.00 per quarter
44.00 per quarter
54.00 per quarter
64.00 per quarter

Outside the City of Elmira
With 3" or smaller service
4" service
6" service
8" service
10" service
12" service
$16.00 per quarter
28.00 per quarter
40.00 per quarter
52.00 per quarter
64.00 per quarter
76.00 per quarter

Public Fire Protection Hydrants: as shown below
January 1, 2018 $270.00 per year ($67.50 per quarter)
January 1, 2019 $270.00 per year ($67.50 per quarter)
January 1, 2020 $270.00 per year ($67.50 per quarter)

Water Tanker Fill Site Rate
(effective 1/26/2010) $14.00 per thousand gal






Schedule of Customer Fees
(October 27, 2015)


Service Fee for Delinquent Shut-Offs $75.00 (per occurrence)
Customer Requested Meter Remove & Reset
Or Reset Due to non EWB action
$75.00 (per occurrence)
Administrative Fee For Interruption of Service Notice $10.00 (per occurrence)
Special Meter Read $20.00 (per request)
Meter Testing $40.00
New Meter Installation (Meter 1 inch or less) $150.00
New Meter Installation (Meter over 1 inch) Time & Materials plus Cost of Meter
Meter Reset on Existing Account (Meter over 1 inch) Time & Materials
Replace Frozen or Damaged Meter (Meter 1 inch or less) $150.00 (per occurrence)
Replace Frozen or Damaged Meter (Meter over 1 inch) Time & Materials plus Cost of Meter (per occurrence)
Checks Returned - NSF $20.00 (per occurrence)
Non-Emergency Call-Outs (after hours) Time & Materials
($125.00 minimum)
Hydrant Permit/Pool Filling Permit $250.00/week or pool fill
(plus $1,000 refundable deposit)
New Service Line - 3/4 or 1 inch (main to curb) $1,200.00
($600.00 deposit with application)
Meter Pit Pumping Fee Time & Materials
($50.00 minimum)
Construction Service Rates:
Includes:
$235.00/hr
Working Supervisor, Crew
Backhoe (includes operator)
Dump Truck (includes operator)





Visit our website at www.elmirawaterboard.org and use the "Account Access" link to set up a user account. It is necessary to have your account number available to use the system. You will then be able to view your account history and make payments OR use the "Quick Pay" feature which allows you to pay your bill without logging in; all you need is your account number. The on-line payment types accepted are: MasterCard, VISA, Discover, and checks. You will also be given the opportunity to sign up for a recurring payment option.


Just dial 1-607-333-9675 and you will receive step-by-step instructions on how to use the Transaction Warehouse, Inc. bill paying system. Forms of payment accepted are: MasterCard, VISA, Discover, checks. You will need to have your account number available upon dialing. Your account number can be found on the upper right hand side of your bill.


For your convenience your bill contains a return envelope (mail only a check or money order)

Residential bills are mailed to our Five Star Bank processing center
Elmira Water Board
P O Box 32
Warsaw, NY 14569-0032

Monthly, fireline, final, and sundry billings are processed at our Main Office
Elmira Water Board
P O Box 267
Elmira, NY 14902



You may bring your payment to

Elmira Water Board Main Office
261 W Water Street
(Monday through Friday 9:00am - 4:00pm)
After hours use our convenient drop box, located to the left of the doors (checks or money order only)