IMPORTANT CUSTOMER INFORMATION


Meter Department Employees


HOW TO PREVENT FROZEN WATER PIPES AND WATER METERS

When below-freezing temperatures are sustained over a few days, water pipes and meters that are close to cold air may freeze. This can stop water service and may be expensive to repair or replace. Property owners are responsible for protecting pipes and the meter from damage.
At the Elmira Water Board, the cost to replace a 1" or less frozen meter is $150; meters over 1" are on a time and materials basis. It is an expense that can be avoided by taking a few simple precautions.
If you are going away for the winter, turn off the water from inside your house and drain the pipes from the outside faucets; it is a good idea to turn off the line to your washing machine also. If you are here for the duration, when the weather dictates:

ELIMINATE COLD DRAFTS NEAR WATER PIPES
Tightly close doors and windows to the outside
Install storm windows on basement windows
Eliminate drafts from crawl spaces
Fill cracks in walls and around windows
Turn off water to garden hose connections at an inside valve and drain the exposed piping before freezing temperatures set in or use a frost-free valve

PROVIDE WARMTH TO THE WATER PIPES
Wrap pipes in insulation or heat tape according to manufacturer’s directions
If your kitchen or bathroom sink is located against an outside wall, insulate the wall
Open the door to the room where the pipes are located to allow warmth to circulate
Place a lighted bulb near water pipes. Never use open flames.
Open the cabinet door below the sink to allow warm air to reach the pipes


USE YOUR WATER SUPPLY FREQUENTLY
When outside temperatures remain below freezing, it’s less expensive to run your faucet regularly than for you to repair a frozen or burst pipe

BE PREPARED
Take precautions early. Have your furnace regularly serviced, insulate drafty areas, inspect your plumbing, be familiar with your plumbing system and know where your inside shutoff valve is located and verify that it is working properly. Make sure you have the name and telephone number of your plumber handy. Being prepared for the cold can keep you from being left out in the cold without water this winter




Accounts in the Elmira Water Board Service Area - effective June 1, 2009

On February 24, 2009 the Elmira Water Board of Commissioners enacted changes to Rules and Regulations that govern the procedures and activities of the Elmira Water Board. Following is a summary listing of those changes:
  • Beginning June 1, 2009 only the Owners of property in the Elmira Water Board service area will be allowed to have accounts open in their name. The Owner’s name and address will be verified through the Chemung County Clerk’s Office for each service location. In accordance with the New York State Charter, that established the Elmira Water Board, all charges are a lien against the property upon which they occur and are the responsibility of the Owner.
  • For a service location that has a Tenant listed as the account holder, when the Tenant moves out, the account will be converted to the Property Owner’s name and will remain in the Owner’s name until the Property is sold.
  • For a service location that has a long-term Tenant, the account will be converted to the Owner’s name when the Tenant moves out or by May31, 2012, whichever occurs first.
  • Owners of rental properties will have the option to have the water bills mailed to the service location address. The responsibility for timely payment of charges will remain with the Property Owner.
  • Beginning June 1, 2009 any request for a Special Reading for a service location will incur a Twenty Dollar ($20) service fee. Special Readings can only be requested by the Property Owner. A Special Read is any reading that is outside the normal reading schedule set for a specific service location. The Owner always has the option to personally read the meter at any time.
  • Only at the time of Property Transfer will a Final Bill be generated.
  • Beginning June 1, 2009 the Interruption of Service process will begin after one (1) billing cycle. A billing cycle is made up of a 60 day usage period and a 20 day payment period. After the 20 day payment period has expired, without a payment being made and received, a 3% penalty is charged against the account.
  • An account that goes to the Penalty stage will be mailed an Interruption of Service Notice. If the Service Location is a rental property, the Notice will be mailed to the Owner and to the Occupant.
  • When an Interruption of Service Notice is mailed out, a Ten Dollar ($10) service fee will be charged against the account.
For many customers these changes will have a minimal impact. For customers that experience a greater impact we will attempt to make the transition as seamless as possible.

Thank you in advance for your patience and cooperation during this transition period.



Elimination of Municipal Rate Announcement - effective January 1, 2008

Effective January 1, 2008 the Elmira Water Board will discontinue the municipal rate from its established rate schedule. All current municipal rate customer accounts will be reviewed and identified on an aggregate relationship basis; then, according to their water usage, placed in the proper customer rate classification of industrial/institutional or residential/commercial.